Front office supervisor (saudi only)

Job description Oversee and coordinate all front office operations including reception concierge and guest services Supervise train and mentor front office staff to maintain high-quality service standards Manage guest check-ins check-outs and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Ensure accurate and timely completion of all front office administrative tasks Collaborate with other departments to provide seamless guest experiences Monitor and maintain front office inventory and supplies Implement and uphold hotel policies and procedures Assist in creating work schedules and managing staff performance Stay updated on local events and attractions to provide guests with relevant information Qualifications Motivator and Proactive People person amp a team player Positive attitude and well-spoken Organized amp result driven Open-minded Displays initiative Commitment to professional values Thinking out of the box Proficient in the English and Arabic verbal amp written Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective Must be flexible in terms of working hours A hospitality diploma is an asset Knowledge of Property Management System and Windows Prior experience in customer service an asset Proven ability to handle cash effectively and accurately EXPERIENCE Minimum 1 year supervisory experience in luxury hotel Additional information In 1-2 sentences introduce the team the hotel or the workplace in a way that reflects the culture Adaptation may be necessary to specific local or legal requirements such as work permits Our commitment to diversity and inclusion We are an inclusive company and our goal is to attract recruit and promote diverse talent #J-18808-Ljbffr