Resident engineer

Key Responsibilities To provide first line trouble shooting root cause of problems on the vast majority of standalone and connected Products within their portfolio To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts Report about labor and parts investment counter-reading by using CAESAR Canon European Service Admin Coding coding structure Optimize the stock inventory and rotation and balance this against return to fit RTF visits Signal commercial opportunities to the sales and Marketing department by using Onsite-Insight Make contributions to the ongoing development of the team and overall service performance Fully understand the customer requirements to support the functional approach of the Solution Business Strategy Liaise and report back to relevant account manager on customer issues Identify super-users and provide appropriate training on Canon products installed and software as appropriate including printer drivers and features Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly Qualifications University Degree or Diploma (electronics, mechanics and software) Relevant experience in the service industry Experience in understanding and following health and safety guidelines Demonstrates a high technical aptitude with excellent fault-finding skills Good customer handling and communication skills Able to give customer instruction Team player that focuses on optimizing the team output Good commercial insight and business acumen Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance) #J-18808-Ljbffr