L2 application support engineer (integration & middleware)

Job Description Core Stack Job Description Core Stack IBM CP4 I ACE MQ API Connect Spring Boot Red Hat Open Shift 1 Role Objective The Integration Support is responsible for the health and reliability of the enterprise middleware layer the L2 engineers to manage complex data flows between systems ensuring that Spring Boot services and IBM CP4 I components MQ ACE APIC are performant secure and highly available 2 Strategic Technical Leadership End-to-End Traceability tracing transaction flows from the API Gateway API Connect through the Enterprise Service Bus ACE to the backend Microservices Spring Boot Root Cause Analysis (RCA) Spearhead deep-dive investigations into middleware failures such as message losses in MQ synchronization errors in ACE or JVM crashes in Spring Boot Platform Governance Oversee the stability of integration components running on Red Hat Open Shift ensuring optimal resource CPU Memory allocation and pod scaling Security Enforcement Manage and troubleshoot security protocols including Mutual TLS m TLS OAuth2 and JWE JWS within the integration layer 3 Detailed Technical Responsibilities A - IBM Cloud Pak for Integration CP4 I App Connect Enterprise ACE Troubleshoot message flows ESQL logic errors and adapter connectivity issues SAP Database File IBM MQ Manage queue managers resolve channel retries and investigate dead-letter queues or message persistence issues API Connect Resolve issues related to API definitions security policies and Gateway Data Power latency B - Backend Microservices Spring Boot Performance Tuning Analyze JVM thread dumps and heap dumps to resolve memory leaks or high CPU utilization in microservices Connectivity Debugging Troubleshoot Spring Boot integration with databases JPA Hibernate and external messaging systems JMS Kafka Log Aggregation Utilize ELK Splunk to correlate logs across multiple microservices to identify points of failure in a distributed architecture Technical Skill Set Integration Platforms Mastery of IBM CP4 I specifically ACE MQ and API Connect Development Frameworks Advanced knowledge of Java and Spring Boot Spring Integration Spring Cloud Containerization Expert-level proficiency in Red Hat Open Shift and Kubernetes Protocols amp Standards Expert understanding of REST SOAP JSON XML AMQP and MQTT Monitoring Tools Hands-on experience with IBM Instana Dynatrace or Prometheus Grafana Qualifications Experience 5 years in Middleware or Integration Support Currently residing in KSAComplex Problem Solving Ability to debug asynchronous communication patterns and distributed transactions Education Bachelor s degree in Computer Science Software Engineering or a related field Certifications Preferred IBM Cloud Pak for Integration Specialist Red Hat Certified Specialist in Open Shift Administration Key Performance Indicators KPIs Integration Uptime Achieving 99 99 availability for critical middleware components L2 Resolution Rate Maximizing the number of integration issues resolved without escalation to L3 Engineering MTTR Reducing the time taken to identify and fix failures in the message delivery pipeline At DXC Technology we believe strong connections and community are key to our success Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances We re committed to fostering an inclusive environment where everyone can thrive Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf More information on employment scams is available here 5+ years in Middleware or Integration Support Currently residing in KSAComplex Problem Solving: Ability to debug asynchronous communication patterns and distributed transactions. Education: Bachelor s degree in Computer Science, Software Engineering, or a related field. Certifications (Preferred): IBM Cloud Pak for Integration Specialist, Red Hat Certified Specialist in Open Shift Administration. #J-18808-Ljbffr