Quality coordinator

Khobar, Saudi Arabia | Posted on 07/09/2026 Key Responsibilities Quality Monitoring & Inspection: Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns. Customer Complaint Handling: Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence. Documentation & Compliance: Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies. Process Improvement: Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction. Supplier & Vendor Management: Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits. Training & Support: Provide training to employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment. Key Performance Indicators (KPIs) Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints. Product Return Rate: Maintain a product return rate of X% (set by management) or below. Compliance Rate: Ensure 100% compliance with regulatory and company quality standards. Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently. Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year. Minimum Qualifications Education: Diploma or bachelor’s degree in a related field. Experience: Minimum 1-2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment. Certifications: Certification as a Certified Quality Lead Auditor, Certified Quality Technician, or similar is preferred. Knowledge, Skills, and Abilities Technical Knowledge: Familiarity with quality management systems (QMS), ISO standards, and data analysis tools. Skills: Strong analytical skills, problem-solving, and attention to detail with the ability to work across various departments. Abilities: Capable of managing multiple tasks effectively and working in a fast-paced commercial environment. Language & Communication Skills Language Requirements: Fluent in English; proficiency in additional languages is a plus. Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively within internal teams and external partners. #J-18808-Ljbffr