Technical support officer | it help desk

We're Hiring: Technical Support Officer Are you a proactive and results-driven IT professional ready to take your career to the next level? Join GT Medical and play a key role in ensuring smooth day-to-day technology operations across the organization. You will be responsible for providing first-line IT support, diagnosing and resolving hardware, software, network, and system-related issues, while delivering excellent technical support and user experience. Job Type: Full-Time | On-Site What You Will Do: Provide first-line technical support via phone, email, remote tools, and on-site assistance Diagnose and resolve hardware, software, printer, and network-related issues Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals Manage user accounts, passwords, and access permissions within Microsoft 365 Provide support for Microsoft Outlook, email, Teams, One Drive, and other Microsoft 365 applications Troubleshoot network connectivity, LAN, WAN, and Wi-Fi issues Support employee onboarding and offboarding, including IT setup and access provisioning Escalate complex technical issues to senior IT teams when required Maintain accurate IT asset inventory and technical documentation Ensure compliance with IT security policies and promptly report security incidents Install, configure, and troubleshoot IP phone systems, including Grandstream Install, configure, and maintain CCTV systems, including Hikvision Configure and support biometric/fingerprint systems, including ZKTeco Deploy, monitor, and manage endpoint protection solutions such as ESET Provide user training and promote IT best practices across the organization What You Need Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field 1–3 years of experience in IT support, technical support, or help desk roles Strong knowledge of Windows OS and Microsoft 365 applications Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting Hands-on experience in hardware, software, and peripheral installation and troubleshooting Familiarity with IT asset management and user administration Experience with or exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage Experience with endpoint security solutions such as ESET or similar platforms Strong problem-solving and analytical skills Excellent communication and customer service skills Ability to work under pressure and manage multiple priorities Ability to provide both on-site and remote IT support What We’re Looking For Proactive and customer-focused IT professional Strong technical troubleshooting and problem-solving skills Excellent communication and user support abilities Strong attention to detail and ability to manage multiple priorities Ability to work effectively in a fast-paced environment Hands-on approach with a commitment to delivering reliable IT support At GT Medical , our people are our greatest asset. We are committed to fostering a collaborative, innovative, and growth-oriented environment where every team member can thrive and make a difference. Join us and be part of our journey to shape the future of healthcare. #J-18808-Ljbffr